Faq

Q: What is Toxic Mold?
A: Every house has some sort of mold and in fact we need mold for the ecosystem because it is technically a fungus that eats organic matter. Now some mold is OK and in fact necessary although excessive mold is toxic, quite dangerous and can even be lethal in some cases. There is no documented approach to detecting mold with the naked eye and therefor government agencies and legal entities will always obligate a mold testing through government certified mold testing laboratory sampling. A small tip would be that if it is visible and growing, it is excessive. Mold should be around but not take over. Mold should not reach the point where it is overtaking drywall, is visible on clothes, or is in your AC vents. If the mold in your property is overstepping its boundaries, you should definitely contact Union Restoration mold remediation department to perform a professional mold removal service. We also offer free mold inspections in case you are not quite sure if your mold is labeled as toxic mold.

Q: How long does it take to remove mold?
A: The time involved with mold removal can vary depending on the levels of mold and the actual affected area. The air cleansing process should take no less than 3 full days although can also take as long as 14 days and sometimes even more in larger industrial areas. The average home that requires mold removal is usually completely mold free in 3 days of air scrubbing and purification once all materials and surfaces have been properly sanitized.

Q: Is mold covered by my insurance?
A: Mold damage is commonly covered by major insurance companies although it is capped to a predetermined amount. Mold is considered a supplement which means it will only be covered in addition to another claim. When mold is present, you must indicate a source of moisture in order to begin the insurance claim based on a water damage which ultimately led you to have mold in your home and left you with no choice but to have mold remediation done to thoroughly perform mold removal. The basic cap for mold removal through most major insurance agencies is $10,000. You can get upgraded policies for mold removal to raise your cap to either $25,000 or even $50,000. You should definitely contact your home insurance agent and ask about the increase in your premium if you were to upgrade your mold removal coverage as in many cases it might be well worth it. (Tip: The insurance terminology for “Mold Removal” coverage is “Fungicidal” coverage)

Q: Is plumbing covered by my Insurance?
A: When it comes to plumbing most people think the insurance has nothing to do with it. This is wrong with many plumbing cases. There are some plumbing cases where it would probably make more sense not to contact your property insurance provider although there are also many cases that it makes 100% sense to contact your property insurance provider. Plumbing services such as a toilet overflow, dishwasher leak, burst pipe, shower pan leak, AC leak, water heater leak and all other leaks are commonly labeled as water damage and require extensive work to dry out the property to secure it from toxic mold growth which will ultimately lead to needing professional mold removal by a mold remediation company. In this case it will be covered by your insurance company and in fact if your insurance company is not contacted upon this water damage, they will have the right to deny your claim for negligence as according to your insurance company; you needed to address this issue with them rather than attempting to solve it yourself. If you ever come across one of these predicaments feel free to contact Union Restoration for a completely free consultation with a property insurance specialist.

Q: How to find a leak?
A: There are a number of ways to successfully locate a leak. There is a professional way for leak detection and a handyman way for leak detection. Your local handyman will recommend you either make a small incision where he predicts the leak might be or he might even recommend you take down an entire wall. This leak detection method is quite successful although it is also destructive. The more professional approach to leak detection is to use cutting edge technology which allows you to take a number of different methods to detect the leak with minimal to no damage to your property. There are a few devises which are commonly demonstrated by a professional leak detection company. If you have an idea where the leak is we can use a video borescope which is a video camera the size of an iphone with an adjustable tube attached to it. This devise can allow you to see a live view behind the wall without damaging the wall by entering through a light switch or electrical socket. Another device used for leak detection is an infrared camera which detects heat given off by moisture and shows the imagery of the heat behind the walls similar to an x-ray image of a wall. These 2 ways can determine leaks behind walls such as a burst pipe or a leak originating from a next door neighbor. There are many other techniques used by leak detection companies. If you believe you have a leak you should contact Union Restoration for a free inspection to determine if there actually is a leak and if so where it is as well as what can be done to repair it. The sooner a leak is repaired, the less chances for mold growth. You can attempt to find a leak yourself or call the professional leak detection specialists at Union Restoration and guarantee to find your leak.

Q: FREE INSPECTION?!? What’s the catch?
A: There is a catch! Providing free inspections for people gives us the opportunity to introduce our company in a 360 degree view. When you contact us you will meet our office staff which gives us the advantage to introduce our customer service skills in person. You will then schedule an inspection and witness first hand our communication efforts as well as our appreciation for our customer’s personal value of time. Upon our arrival you will meet our experienced technician and see for yourself the professionalism we project as well as knowledge and obvious training. While performing the inspection whether it is a mold inspection, leak detection, fire damage inspection, or even emergency plumbing inspection; you will see how thorough and skilled our trained technicians are. If you actually don’t have mold damage, a leak, fire damage or plumbing problem you will witness our complete honesty at work as our specialists will be happy to tell you that you are problem free and head out with a smile. This experience alone will assure us that in the future if you did have mold damage, a leak, fire damage or plumbing damage; you will not hesitate to contact us immediately and that alone is already worth the free inspection. Now if you are a victim of the unfortunate possible property damages and our technicians have the opportunity to produce a solution for you, this will give us the credibility we strive for and hopefully earn your business for mold removal, leak detection, fire damage restoration, or professional plumbing. This will ultimately be well worth the free inspection we provided you with.